Software: Klevu

Category: Ecommerce Search & Product Discovery Platform

Primary Use: AI-powered site search, product recommendations, and merchandising

Developer: Klevu Oy

Starting Price: Custom pricing (quote-based)

Free Trial/Plan: Demo available upon request

Platform: Web-based (cloud)

Official Website: klevu.com

Klevu is a cloud-based ecommerce search and product discovery platform designed to improve on-site search functionality and increase conversions. The software uses artificial intelligence to deliver personalized search results, product recommendations, and merchandising tools for online retailers.

What Is Klevu?

Klevu is an AI-powered ecommerce technology platform launched in 2013. The system enhances standard ecommerce search functionality by delivering intelligent product search results based on user behavior, intent, and real-time data.

The platform goes beyond basic keyword search by incorporating machine learning algorithms, natural language processing, and personalization features. Klevu is used by ecommerce brands seeking to optimize product discovery and drive revenue through improved search performance.

Klevu operates entirely in the cloud and integrates with major ecommerce platforms.

Who Uses Klevu?

Common User Groups

Klevu is used by:

  • Ecommerce brands
  • Online retailers
  • Direct-to-consumer (DTC) businesses
  • Enterprise retail companies
  • Ecommerce marketing teams
  • Merchandising teams

The platform is typically adopted by businesses managing large product catalogs.

Typical Use Cases

AI-powered site search

Retailers improve product search accuracy and relevance.

Personalized product recommendations

Shoppers see suggested items based on behavior and preferences.

Merchandising optimization

Businesses control product rankings and promotional placements.

Conversion rate improvement

Brands optimize search-driven revenue.

Mobile search enhancement

Retailers improve search experiences on mobile devices.

Core Features

AI-Powered Site Search

What it does:

Klevu enhances on-site search using artificial intelligence.

How users typically use it:

Customers type search queries and receive dynamically optimized results.

Key capabilities:

  • Natural language processing (NLP)
  • Typo tolerance
  • Synonym recognition
  • Autocomplete suggestions
  • Dynamic search result ranking

Search results adapt based on shopper behavior and intent.

Product Recommendations

What it does:

Klevu provides personalized product recommendations.

How users typically use it:

Retailers display recommended items on product pages and checkout flows.

Key capabilities:

  • Behavioral personalization
  • Cross-sell recommendations
  • Upsell suggestions
  • Recently viewed products
  • AI-driven product ranking

Recommendations are designed to increase average order value.

Smart Category Merchandising

What it does:

The platform enables automated and manual merchandising.

How users typically use it:

Merchandisers adjust product placements and promotional visibility.

Key capabilities:

  • Category page optimization
  • Product pinning
  • Boost and bury controls
  • Automated merchandising rules
  • Campaign-based adjustments

Merchandising tools allow dynamic product management.

Search Analytics & Reporting

What it does:

Klevu provides detailed insights into search behavior.

How users typically use it:

Retailers analyze search queries to identify opportunities.

Key capabilities:

  • Search performance tracking
  • Revenue attribution from search
  • Zero-result query reporting
  • Conversion metrics
  • Shopper behavior insights

Analytics support search performance optimization.

Personalization Engine

What it does:

Klevu personalizes search and category results in real time.

How users typically use it:

Results adapt based on user browsing history and behavior.

Key capabilities:

  • Real-time personalization
  • Behavioral data integration
  • AI learning models
  • Customer segmentation
  • Dynamic result adjustment

Personalization enhances user experience and engagement.

Platform Integrations

What it does:

Klevu integrates with ecommerce systems.

How users typically use it:

Product catalogs sync automatically with the platform.

Key capabilities:

  • Shopify integration
  • Magento integration
  • BigCommerce integration
  • Salesforce Commerce Cloud integration
  • API access

Integrations support seamless deployment.

Integrations and Compatibility

Ecommerce Platform Integrations

Klevu integrates with:

  • Shopify
  • Magento
  • BigCommerce
  • Salesforce Commerce Cloud

Custom integrations are available via API.

Marketing & Analytics Integrations

The platform connects with:

  • Google Analytics
  • CRM systems
  • Marketing automation platforms
  • Business intelligence tools

Platform Availability

  • Web-based SaaS platform
  • Cloud-hosted infrastructure
  • API-driven architecture
  • No desktop installation required

Pricing Structure

Klevu uses custom pricing based on business size and traffic volume.

Pricing Model

  • Quote-based subscription
  • Pricing based on monthly search volume
  • Pricing based on catalog size
  • Enterprise contracts available
  • Custom onboarding packages

Public pricing tiers are not listed on the official website.

Billing Options

  • Annual contracts
  • Multi-year enterprise agreements
  • Custom pricing packages

Advantages and Limitations

Notable Advantages

  • AI-powered search optimization
  • Real-time personalization
  • Merchandising controls
  • Ecommerce platform integrations
  • Detailed search analytics

Potential Limitations

  • No publicly listed pricing
  • Designed primarily for ecommerce businesses
  • May require technical implementation
  • Enterprise-level configuration complexity

Alternatives to Klevu

Several platforms provide similar ecommerce search functionality.

Algolia

Offers developer-focused search infrastructure.

Searchspring

Provides ecommerce search and merchandising tools.

Nosto

Focuses on personalization and recommendations.

Bloomreach Discovery

Enterprise ecommerce search and AI personalization platform.

These platforms support comparable product discovery workflows.

Frequently Asked Questions

What does Klevu do?

Klevu is an AI-powered ecommerce search platform that enhances product discovery and personalization.

Is Klevu cloud-based?

Yes. It operates as a web-based SaaS platform.

Does Klevu integrate with Shopify?

Yes. Shopify integration is supported.

Does Klevu offer public pricing?

No. Pricing is provided through custom quotes.

Who typically uses Klevu?

Ecommerce brands and online retailers commonly use the platform.

Key Takeaways

Klevu is a cloud-based ecommerce search and product discovery platform that uses AI to optimize site search, personalization, and merchandising. The software integrates with major ecommerce platforms and provides search analytics and revenue tracking tools. Pricing is customized based on business size, traffic, and feature requirements.