Software: Reputation (Reputation.com)

Category: Enterprise Reputation & Customer Experience Management Platform

Primary Use: Review management, social listening, surveys, listings management, and brand monitoring

Developer: Reputation

Starting Price: Custom pricing (enterprise quote-based)

Free Trial/Plan: Demo available

Platform: Web-based (cloud)

Official Website: reputation.com

Reputation.com, branded as Reputation, is a cloud-based reputation and customer experience management platform designed for enterprise and multi-location businesses. The platform centralizes review management, surveys, social listening, and local listing optimization into a unified system.

What Is Reputation.com?

Reputation is a SaaS platform focused on online reputation management and customer experience analytics. Founded in 2006, it provides tools to monitor, manage, and improve brand perception across digital channels.

The platform aggregates reviews, customer feedback, social mentions, and location data into a centralized dashboard. It is structured to support enterprises with multiple locations and high review volumes.

Reputation operates entirely online and does not require installation.

Who Uses Reputation.com?

Reputation is commonly used by enterprise organizations, healthcare systems, automotive groups, hospitality brands, retail chains, and franchises. It is particularly suited for businesses operating across multiple locations.

Corporate marketing teams use the platform to monitor brand sentiment. Location managers use it to respond to reviews and track local performance. Customer experience teams use it to analyze survey data.

Core Features

Reputation provides review monitoring tools that collect and centralize customer reviews from major platforms. Businesses can respond to reviews directly within the dashboard.

Survey management tools allow organizations to collect structured customer feedback through automated email or SMS surveys. Results are analyzed within the platform to identify trends.

Social listening features track brand mentions and sentiment across social media channels. This supports reputation monitoring beyond review sites.

Listings management tools help ensure consistent business information across online directories. The platform can update location details across multiple sites from a central interface.

Reputation includes reporting dashboards that display metrics such as review volume, average ratings, sentiment analysis, response times, and location-based performance comparisons.

Advanced analytics tools use AI-driven insights to identify patterns in customer feedback.

Integrations and Compatibility

Reputation integrates with CRM systems, point-of-sale platforms, customer experience tools, and marketing automation systems.

The platform supports API integration for enterprise-level customization. It is accessible through modern web browsers and may include mobile access for review responses.

Integration with major review platforms and social networks is supported.

Pricing Structure

Reputation offers custom enterprise pricing based on business size, number of locations, and selected features. Pricing is typically quote-based rather than publicly listed.

Packages may include modules for reviews, surveys, social listening, listings management, and analytics. Organizations typically schedule a consultation to receive a tailored proposal.

Billing terms vary based on contract agreements.

Advantages and Limitations

Reputation provides enterprise-level reputation and customer experience tools. Its multi-location management capabilities support large organizations. Centralized analytics dashboards offer visibility into brand performance across regions.

However, pricing is not publicly disclosed and may be higher compared to small-business-focused tools. Implementation may require onboarding support. The platform is primarily designed for enterprise use rather than individual small businesses.

Alternatives to Reputation.com

Several platforms provide similar reputation management functionality. Podium supports SMS-based review requests and messaging. Birdeye offers review monitoring and marketing tools. Grade.us focuses on review generation and white-label agency features. Yext provides listings and review management solutions.

Each alternative differs in pricing structure, enterprise scalability, and feature focus.

Frequently Asked Questions

What does Reputation.com do?

Reputation is an enterprise reputation management platform that supports review monitoring, surveys, social listening, and listings management.

Is Reputation.com cloud-based?

Yes. It operates as a web-based SaaS platform.

Does Reputation.com offer public pricing?

No. Pricing is typically custom and quote-based.

Can Reputation.com manage multiple locations?

Yes. Multi-location management is a core feature.

Who typically uses Reputation.com?

Enterprise organizations, franchises, and multi-location businesses commonly use the platform.

Key Takeaways

Reputation.com (Reputation) is a cloud-based enterprise reputation and customer experience management platform. It combines review monitoring, survey tools, social listening, and listings management in one system. Pricing is custom and designed primarily for multi-location and enterprise organizations.