Software: MobileMonkey

Category: Conversational Marketing & Chatbot Automation Platform

Primary Use: Multichannel chatbot marketing, lead generation, and customer messaging automation

Developer: MobileMonkey

Starting Price: Free plan available; paid plans from approximately $19/month (pricing may vary)

Free Trial/Plan: Free plan available

Platform: Web-based (cloud)

Official Website: mobilemonkey.com

MobileMonkey is a cloud-based conversational marketing platform designed to help businesses automate customer interactions across websites and messaging platforms. The software focuses on lead generation, marketing automation, and customer engagement through chatbots and live chat tools.

What Is MobileMonkey?

MobileMonkey is a SaaS chatbot and messaging automation platform launched to support businesses using Facebook Messenger, Instagram, SMS, and web chat. The system enables marketing teams to create automated conversation flows that guide prospects through lead capture, qualification, and follow-up processes.

The platform combines chatbot automation with multichannel outreach capabilities. Businesses can engage website visitors in real time while also deploying chat campaigns across messaging apps. MobileMonkey includes a visual builder that allows non-technical users to create chat sequences without coding.

The software operates entirely in the cloud and is managed through a browser-based dashboard.

Who Uses MobileMonkey?

MobileMonkey is used by ecommerce brands, marketing agencies, SaaS companies, and small to mid-sized businesses looking to automate inbound and outbound messaging. It is particularly common among organizations that rely on Facebook and Instagram for marketing and customer communication.

Marketing teams often use the platform to capture leads from ads, automate responses to social media comments, and run promotional messaging campaigns. Customer support teams may also use it to automate responses to frequently asked questions.

Core Features

MobileMonkey provides a visual chatbot builder that allows users to create automated conversation flows using blocks and triggers. Each block represents a message, question, or action, and flows can branch based on user responses. This structure enables businesses to design qualification funnels and automated support conversations.

The platform supports multichannel messaging, allowing businesses to manage conversations from Facebook Messenger, Instagram, SMS, and website chat in one interface. Messages from different channels are centralized in a unified inbox, helping teams manage conversations without switching between platforms.

MobileMonkey also includes tools for marketing automation. Businesses can create drip campaigns, send broadcast messages to subscribers (subject to platform policies), and trigger automated follow-ups based on user actions. These features support promotional campaigns and lead nurturing strategies.

Comment automation is another key capability. Businesses running social media ads or posts can automatically send direct messages to users who comment on a post. This allows brands to deliver links, discount codes, or additional information directly to interested prospects.

Human handoff functionality is available, enabling live agents to step into conversations when automation reaches its limits. This hybrid approach combines chatbot efficiency with manual support when needed.

Integrations and Compatibility

MobileMonkey integrates with CRM systems, email marketing platforms, and automation tools to support lead management workflows. Integrations with Zapier allow businesses to connect the platform with a wide range of third-party applications.

The system supports integration with Facebook Ads, allowing lead capture flows to connect directly with advertising campaigns. Website integration is handled through embeddable chat widgets compatible with most content management systems.

As a cloud-based solution, MobileMonkey does not require installation. All bots and campaigns are managed through the online dashboard, and updates are applied in real time across connected channels.

Pricing Structure

MobileMonkey offers a free plan with limited features and branding. Paid plans generally start at approximately $19 per month and increase based on features, contact limits, and automation capabilities.

Higher-tier plans provide expanded multichannel messaging, advanced automation tools, analytics dashboards, and priority support. Enterprise-level pricing is available for businesses requiring high-volume messaging and dedicated account management.

Subscriptions are typically billed monthly, with annual billing options offering potential discounts.

Advantages and Limitations

MobileMonkey provides structured automation tools for businesses focused on social media engagement and conversational marketing. Its unified inbox and multichannel support allow teams to centralize messaging workflows. The platform’s comment automation and broadcast features support marketing-driven use cases.

However, functionality is closely tied to social messaging platforms, and feature access varies by subscription tier. Advanced automation capabilities and higher contact limits are available only in paid plans. Businesses seeking broader omnichannel customer support systems may require additional tools.

Alternatives to MobileMonkey

Several platforms offer similar conversational marketing functionality. Chatfuel and ManyChat focus heavily on Messenger and Instagram automation. Landbot specializes in conversational forms and website chat experiences. Botsify provides multichannel chatbot deployment. Intercom offers broader customer messaging automation for SaaS and enterprise environments.

Each alternative differs in pricing structure, channel focus, and automation depth.

Frequently Asked Questions

What does MobileMonkey do?

MobileMonkey is a conversational marketing platform that automates messaging across websites and social media platforms.

Is MobileMonkey cloud-based?

Yes. It operates as a web-based SaaS platform.

Does MobileMonkey offer a free plan?

Yes. A limited free plan is available.

Can MobileMonkey automate Instagram and Facebook messages?

Yes. Social messaging automation is one of its primary features.

Who typically uses MobileMonkey?

Ecommerce brands, agencies, and marketing teams commonly use the platform.

Key Takeaways

MobileMonkey is a cloud-based conversational marketing platform designed to automate messaging across Facebook Messenger, Instagram, SMS, and websites. The software includes a visual chatbot builder, comment automation, broadcast messaging tools, CRM integrations, and a unified inbox. Pricing begins with a free plan and scales based on contact limits and advanced automation features.